FastTrak
FastTrak is the Automotive Services Industry
Overview
FastTrak is the Automotive Services Industry. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.
It makes the most sense for small and mid-sized companies. Related areas on their profile: Automotive, Customer Service, Retail and Technical Support. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
FastTrak is based in Huntington Beach, California. Their site is fasttrakauto.com.
Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used FastTrak? Rate it.
Key features
Customer Service
Retail
Technical Support
Company
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