Exato
Exato is a CXaaS company offering hyper-automation, IDP, conversational AI, and secure trading floor solutions
Overview
Exato is a CXaaS company offering hyper-automation, IDP, conversational AI, and secure trading floor solutions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI) and Customer Service. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.
Exato is based in Princeton, New Jersey. You can read more at exato.ai.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used Exato? Rate it.
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