Evertrend

Evertrend offers a platform with solutions to improve customers' experience. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service and Information Services, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Evertrend is based in New York, New York. Their site is evertrend.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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