Equinox Agents

Equinox Agents provides 24/7 live chat teams for technical support and sales for B2B software companies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Outsourcing and Technical Support. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Equinox Agents is based in Phoenix, Arizona. More on equinoxagents.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Equinox Agents, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.