Eplanet Global

Eplanet Global is a BPO company that provides customer support, technical support, and digital marketing services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Customer Service and Technical Support, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Eplanet Global is based in Salt Lake City, Utah and around since 2003. More on eplanetglobal.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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