Enlighta

Enlighta is a leading provider of on-demand and on-premise ITIL delivery and Outsourcing management solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, Outsourcing and Service Industry, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Enlighta is based in San Ramon, California. You can read more at enlighta.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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