ENGAGE PTY LTD

ENGAGE has developed a SaaS-based customer Contact Centre platform using Genesys Software to Genesys is the global, number one provider of. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service and Marketplace. As a very large product team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

ENGAGE PTY LTD is based in New York, New York and around since 2009. You can read more at letsengage.com.au.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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