Encompass-CX

Encompass-CX is a B2B Customer Experience Management application designed to collect & analyze data from multiple customer touch points. The job it does: running projects, docs and workflows in one shared workspace.

The natural audience is teams that want fewer tools. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Encompass-CX is based in Acton, Massachusetts and founded in 2014. More on encompass-cx.com.

Before you commit, look at automation limits, permissions, and per-seat cost at scale. Get the renewal terms in writing before the first invoice.

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