Empress Digital

Empress Digital provides world-class technology solutions, including recording media, data storage, and production accessories. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service, E-Commerce, Hardware and Sales. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Empress Digital is based in Long Island City, New York. You can read more at empressdigital.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Empress Digital well, your review carries weight here.