Ema

Ema uses AI-powered agents to automate tasks in HR, customer support, and data management, making enterprise workflows more efficient. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Employee Benefits and Generative AI. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Ema is based in Mountain View, California. More on ema.co.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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