Eliant

Eliant is recognized as the building industrys leading provider of Customer Experience solutions for hundreds of North Americas top homebu. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Telecommunications, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Eliant is based in Aliso Viejo, California and around since 1984. Their site is eliant.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Eliant well, your review carries weight here.