Eglue Business Technologies
Eglue Business Technologies offers real-time customer interaction management solutions that help enterprises...
Overview
Eglue Business Technologies offers real-time customer interaction management solutions that help enterprises increase customer loyalty. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Real Time. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.
Eglue Business Technologies is based in Hoboken, New Jersey. Their site is eglue.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
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Key features
Real Time
Company
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