Edward A. E. Rich & Associates

Edward A. E. Rich & Associates provides software and services to businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Business Information Systems and Consulting. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Edward A. E. Rich & Associates is based in Salt Lake City, Utah. Their site is eaerich.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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