ecrion software
Ecrion Software is a platform for document automation, customer communication management and customer...
Overview
Ecrion Software is a platform for document automation, customer communication management and customer experience Automation. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. They also list Consumer Software, Customer Service, Data Center Automation and Document Management, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.
ecrion software is based in Rockville, Maryland. You can read more at ecrion.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Customer Service
Data Center Automation
Document Management
Company
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