eCallogy

eCallogy offers cloud-based ACD and contact center solutions. The job it does: solving a specific business problem with software.

It makes the most sense for teams in its space. They also list Call Center and Technical Support, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

eCallogy is based in Clearfield, Utah and around since 2000. More on ecallogy.com.

Before you commit, look at pricing, support, and how it fits with the tools you already use. Ask for a trial on your own data, not a canned demo.

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