eBureau

eBureau offers a suite of predictive analytics and real-time big data solutions to consumer-facing businesses. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Analytics and Customer Service. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

eBureau is based in Saint Cloud, Minnesota and founded in 2004. Their site is ebureau.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with eBureau, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.