eBanqo

eBanqo is a help desk product. Chatbot and livechat solution for Twitter, Facebook, WhatsApp, webchat, in-app, and other social media channels. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Chatbot, Customer Service and Human Computer Interaction. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

eBanqo is based in Atlanta, Georgia and founded in 2019. Their site is ebanqo.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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