Dynamo Software

Dynamo Software's configurable, Cloud-based platform consolidates front, middle and back office operations in a single system. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Dynamo Software is based in Watertown, Massachusetts and founded in 1998. You can read more at dynamosoftware.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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