Duration

Duration is a consultancy that provides custom software development and strategic IT consulting services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting and Customer Service, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Duration is based in Allendale, New Jersey. You can read more at durationinc.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Duration well, your review carries weight here.