Doorstat

Here is Doorstat in plain terms. Helps businesses automatically analyze customer demographics, customer behavior, and wait times. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics, Business Development and Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Doorstat is based in Chicago, Illinois. Their site is doorstat.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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