Distributed Systems

Distributed Systems is a digital identity startup and a full-stack machine intelligence. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, Machine Learning and Service Industry, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Distributed Systems is based in San Francisco, California. You can read more at distributedsystems.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Distributed Systems, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.