Directly

Directly works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service, Machine Learning and Virtual Assistant.

Directly is based in San Francisco, California. You can read more at directly.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Directly, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.