Direct Connect

Direct Connect provides data backup, IT management, hardware and software recovery services to manufacturing, healthcare and law firms. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Health Care and IT Management. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Direct Connect is based in Cleveland, Ohio. More on clevelandcomputers.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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