Diagnostics Technical Support

Diagnostics Technical Support is an IT company that provides cloud solutions, firewall, wireless, virtualization and consulting services. The job it does: assessing, monitoring and responding to security threats on your behalf.

Who is it for? Mostly companies without a full security team. They also list Consulting and Network Security, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Diagnostics Technical Support is based in Chicago, Illinois and around since 2007. Their site is dts-tech.com.

Before you commit, look at response times, what is included in monitoring, and reporting. Get the renewal terms in writing before the first invoice.

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