DFX5

DFX5 works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.

It makes the most sense for support teams from two people to hundreds. They also list Artificial Intelligence (AI), Cloud Data Services, Customer Service, Enterprise Resource Planning (ERP) and IT Management, so expect those to show up in the feature set.

DFX5 is based in Miami, Florida. You can read more at dfx5.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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