dewPixel

DewPixel-Hosting provides web hosting solutions to businesses and individuals. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service and Web Hosting. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

dewPixel is based in New York, New York and around since 2009. You can read more at dewpixel.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with dewPixel, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.