DeviceBits
DeviceBits is an AI company that specializes in guided interactive solutions to solve specific, high impact...
Overview
DeviceBits is an AI company that specializes in guided interactive solutions to solve specific, high impact problems in the enterprise. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service and Machine Learning. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
DeviceBits is based in Columbus, Ohio. More on devicebits.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
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Key features
Customer Service
Machine Learning
Company
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