DeskRoll Remote Desktop

DeskRoll is a remote desktop application for support technicians, administrators and help desks. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service, Hardware, Meeting Software and Mobile Apps. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

DeskRoll Remote Desktop is based in Cupertino, California and around since 2012. More on deskroll.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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