Desk.com

Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention CRM, Customer Service, E-Commerce and Mobile. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Desk.com is based in San Francisco, California and around since 2009. Their site is desk.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Desk.com, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.