Delta Tracking

Delta Tracking is an internet company that provides GPS tracking software. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service and GPS, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Delta Tracking is based in Miami, Florida. Their site is deltatracking.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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