Dealer Controlled Solutions

Dealer Controlled Solutions provides tools for dealer-controlled auto finance, portfolio management, collections, and compliance. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Automotive, Cloud Computing, Compliance, Customer Service and Financial Services, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Dealer Controlled Solutions is based in Keyport, New Jersey. More on dealercontrolledsolutions.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Dealer Controlled Solutions, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.