DataKnowl

DataKnowl works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Cloud Management, Customer Service and Professional Services.

DataKnowl is based in Burlingame, California. You can read more at dataknowl.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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