Datafeed Automation

Datafeed Automation is a software solution company. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Datafeed Automation is based in Conshohocken, Pennsylvania. More on datafeedautomation.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Datafeed Automation, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.