Data Resources Corporation

Data Resources Corporation offers distribution management software covering inventory, purchasing, order processing, and reporting tools. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and Training. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Data Resources Corporation is based in Beaver, West Virginia. Their site is drcanswers.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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