Cytel

Cytel is a it services and consulting company. Our mission is to improve success rates in this endeavor via the optimal design, effective implementation. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

Cytel is based in Cambridge, Massachusetts and around since 1987. Their site is cytel.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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