Cyara

Cyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

Cyara is based in Redwood City, California and around since 2006. Their site is cyara.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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