Cutler Technology
Cutler Technology is the world's leader in APC (Advanced Process Control) software development
Overview
Cutler Technology is the world's leader in APC (Advanced Process Control) software development. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Real Time. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
Cutler Technology is based in San Antonio, Texas. More on cutler-tech.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Real Time
Company
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