Customer Optix

Customer Optix provides consulting and tools for customer experience research, mystery shopping, audits, and reporting. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Customer Optix is based in Perrysburg, Ohio. Their site is customeroptix.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Customer Optix well, your review carries weight here.