Customcall

CustomCall Data Systems, Inc. provides Billing, Provisioning and WorkFlow solutions to Communications Service Providers. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list CRM and Telecommunications, so expect those to show up in the feature set.

Customcall is based in Madison, Wisconsin. Their site is customcall.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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