CTS Impact

CTS Impact offers business process, software, data analytics and business intelligence services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Analytics and Business Intelligence, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

CTS Impact is based in Chicago, Illinois and around since 2002. More on ctsimpact.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with CTS Impact, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.