CruiseVoices

CruiseVoices works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Online Portals, Social Network and Tourism.

CruiseVoices is based in Carolina Beach, North Carolina. You can read more at cruisevoices.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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