Crowdfind

Here is Crowdfind in plain terms. Providing companies the tools they need to create a better customer experience. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Asset Management, Building Maintenance, Customer Service, Mobile and Project Management. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Crowdfind is based in Chicago, Illinois and around since 2012. You can read more at crowdfind.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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