CronSights

CronSights plugs into the Service Cloud and automates the collection and generation of Handle Time and SLA metrics. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Related areas on their profile: Analytics, Cloud Computing and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

CronSights is based in New York, New York. Their site is cronsights.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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