CRMa - Credit Analytics

CRMa - Credit Analytics is the proven, industry-best integrator of credit risk expertise, quantitative analysis, and technology. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Analytics, Banking, Credit, Customer Service and Finance. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

CRMa - Credit Analytics is based in Raleigh, North Carolina and around since 1989. More on crma.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with CRMa - Credit Analytics, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.