CRM

CRM is a consulting firm that offers software services, technical support and database applications to small and mid-sized companies. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Consulting and Database. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

CRM is based in Indianapolis, Indiana and around since 1994. More on crmin.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with CRM, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.