CritiColl

CritiColl is a software tool that specializes in attendance monitoring, online learning, communication, and analytics solution services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Analytics, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

CritiColl is based in Lubbock, Texas. Their site is criticoll.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with CritiColl, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.