CriticalRiver

CriticalRiver provides IT advisory, analytics and managed services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Analytics, Consulting and Information Services, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

CriticalRiver is based in Pleasanton, California and around since 2014. You can read more at criticalriver.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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