Corticon Technologies

Corticon enables organizations to make better, faster decisions by automating business rules. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Business Intelligence, Customer Service and Retail Technology, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Corticon Technologies is based in Redwood City, California. Their site is corticon.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Corticon Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.