Convodesk

Customer support powered by at-home advisors. That is the short version of Convodesk. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Customer Service and Technical Support, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Convodesk is based in San Francisco, California. More on convodesk.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Convodesk, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.