Controlled Networks

Controlled Networks provides IT support, telephony, call recording software, contact center solutions, and managed cloud hosting solutions. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Hardware and VoIP, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Controlled Networks is based in Hackensack, New Jersey. Their site is controllednetworks.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Controlled Networks well, your review carries weight here.